I am honored to serve on the Board of Pacicific Seafood, the largest, vertically integrated seafood company in North America. They are a model company for implementing our Passionate Performance engagement concepts deep into their organization, and they have a great culture and impressive business results to show for it! This engagement model is based…
In today’s hyper-competitive market, a burning question for most companies is: “How can we achieve a significant and sustainable competitive advantage in order to retain our customers?” After all, keeping existing customers is five times less expensive than finding new ones. That’s good business in anyone’s book. Consider this: About 70% of customers’ buying decisions…
Since 1999, I have worked, coached, trained, and studied well over 25,000 leaders. In that time, 15 common practices have been revealed for highly engaging leaders. Think of this as a to-do list if you aspire to inspire. Engaging Leaders Do: Install a rigorous selection process to ensure they hire only the best and brightest.…
Last week, a friend, Blair Franklin, shared some compelling thoughts on Linked In. With his permission, I am sharing them with you today. Blair is President and CEO of Ameripipe Supply, Inc. Here's what he had to say.... "The tenor and content of our conversations today matter more than ever. Here are 5 hard questions I’m asking…
Working remotely does not have to feel so distant for your team. Here are 11 techniques to help you team feel more connected. Team Meetings: 1. Create a regular schedule and stick with it. Avoid the temptation to have impromptu meetings with those who are under your same roof. 2. Incorporate rituals into your virtual…
Nearly half of your daily activities are habitual, for better or for worse. You don’t think about them, you just do them. You have simple, decades-old habits, like brushing your teeth, that you don’t have to think about. You also have more modern habits like waking up and instinctively grabbing your cell phone to check…
As winter takes hold, it reveals another layer of nature's beauty. As the holiday season approaches, may it reveal another layer of humanity's beauty in the form of giving and serving others. Please enjoy and share this video. Also consider sharing these beautiful images and inspiring words by giving The Nature of Excellence gift book to those you care about…
Your scoreboard doesn’t have to be a lackluster summary of your monthly business report showing key measures. It’s a chance to be creative and visual with your team. Use your scoreboard to tell a clear and compelling story in as few words and numbers as possible. Consider some of these scoreboard formats: Visual thermometer with…
Have you ever noticed the intensity difference when you play a game for fun compared to “playing for keeps”? Our family and friends frequently play Ping-Pong in our game room. It’s a fun and easy game for all ages. When the players are just warming up, you notice their relaxed stance, the slow rhythmic sound…
Inspiring coaches go for quantity, not quality, of ideas to build a culture of innovation and ownership. They make ideas—lots of them—part of everyone’s job. They use clarifying questions to determine if and how to best implement the ideas. Ask your team for the kinds of ideas you need. You may have a focus area…
