Customer service initiatives tend to resurface with new packaging every so often as leaders re-learn the importance of the customer to their businesses. Although the environment changes, the fundamentals of leading a great organization have been stable for decades, and some would argue even centuries. For example, here is a poignant quote for today’s leader…
Leadership inputs yield predictable organizational outcomes, particularly during uncertain times. This infographic illustrates the effects of leadership clarity and consistency versus leadership ambiguity and inconsistency. Your team's health and productivity are your choice. They are depending on your clarity and consistency now more than ever. Contact us to discuss how we can help. ------------------------------------Check out 7 Moments... that…
Being the boss does not necessarily mean you are leading. Here are 10 characteristics that will help you determine if you are having a positive impact on your employees. A boss knows it all; a leader is always learning. A boss gives answers; a leader seeks solutions. A boss talks more than listens; a leader…
What is a gift? My family has a long tradition of thoughtful gift giving dating back to my Grandma Minnie. With legs too thin to hold up panty hose (she had to put rubber bands at the top to hold them up), Grandma Minnie would go out and personally Christmas shop for her eight children…
Leading remote teams, particularly during uncertain times, forces leaders to elevate their game around connecting, communicating, being productive and remaining positive. Create connections First, formalize team rituals. Since going to lunch together or catching up in the break room are no longer available options to connect, initiate daily or weekly hang-out time. This can be a happy…
Every organization has a culture by default. Few organizations have a culture by design. Even when an organization has intentionally integrated its culture as part of its strategy, change naturally forces culture disintegration. The more a changing organization wants to keep its culture the same, the more it must change what it does. Culture can be…
Leadership matters! It is the single most important factor for achieving employee and business growth. Today's worker is more purpose-driven, conversational and development-focused. So, today's effective leader must: Start with him/herself Build awareness and intentional use of thoughts, words and actions to have a positive impact on others. Seek new learnings and acknowledge vulnerabilities. Inspire purposeful work…
The sustained nature of the current remote working environment has moved past virtual happy hours and daily check-in calls to build a positive culture. Continuing to lead remote teams is now forcing leaders to elevate their culture-building creativity and skills. So, how do you build and nurture a positive team culture today and moving forward?…
The sustained nature of this remote working environment has moved past virtual happy hours and daily check-in calls to build a positive culture. Continuing to lead remote teams is now forcing leaders to elevate their culture-building creativity and skills. Before to the current pandemic, an intact team had prior connections and a shared history once…
Every organization has a culture by default. Few organizations have a culture by design. Even when an organization has intentionally integrated its culture as part of its strategy, business growth naturally forces culture disintegration. The more a growing organization wants to keep its culture the same, the more it must change what it does. Culture can be…
