Followership

A few years back I had the privilege of interviewing Colleen Barrett, President Emeritus at Southwest Airlines and chief nurturer of their famed culture. She has since become a treasured friend. You can watch that interview here. Colleen has mentioned that she is as good a follower as she is a leader. During our interview,…

Liberty and Passion for All

With Independence Day right in front of us, I wanted to share this video from a visit to the Statue of Liberty to illustrate how passion enables us to perform ordinary tasks in extraordinary ways. https://youtu.be/86ad8SmgkiU You can inspire your team to deliver passionate performance by fulfilling six universal needs: 3 Intellectual needs:  Achievement, Autonomy,…

A Picture Says 10,000 Words

When I spoke at an Inc. magazine-sponsored Build LIVE event in Boston, a very talented graphic facilitator, Kelvy Bird, captured my 10,000+ word presentation in this picture. Kelvy had never heard my presentation before, so she was listening, organizing, capturing, and creating this in real-time ... impressive! So, for those of you who don’t like…

Guacamole and Customer Value

For years, Julie and I had a date night each Wednesday night while our children were young. We would often go to dinner at a local TexMex restaurant. An experience during one of our visits helped me see the direct, positive business impact of passionately performing employees. An energetic waiter came charging up to our table…

Top 10 Reasons Leaders Fail

We have worked with thousands of leaders since co-founding The L Group in 1999. Here is what we have observed as the top 10 derailers of leadership success. Have all the answers. (instead of asking all the questions)Not connecting with the person behind the employee. (view employees as a means to an end)Slow decision-making. (underutilizing…

Connecting

Here is an excerpt from Leadership Matters. It contains 31 daily insights to inspire extraordinary results. day 7: Connections How often do you hear people speak with envy about companies with “real heart”? Companies like Starbucks, Ben & Jerry’s, Southwest Airlines, Harley-Davidson, Nordstrom, The Container Store, Apple, FedEx, Fossil and Google, to name a few.…

Fill the Knowing-Doing Gap

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The world’s most admired companies know how to stick with it. They may not have completely eliminated the knowing-doing gap, but they have certainly reduced it enough to create a significant competitive advantage. Of course, it’s nice to be recognized as one of the world’s most admired companies. However, bottom-line results are also a key…

Leadership Blind Spots: A Lesson from Seinfeld

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All the questions in the world will not help your team if you are not listening. You don’t learn when you’re talking; you learn when you’re listening. Excellent coaches are also excellent listeners and learners. Mark Twain said, “If we were supposed to talk more than we listen, we would have two mouths and one…

10 Quotes to Boost Team Execution

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Team execution is easy to talk about and much more challenging to, well, execute. So, here are 10 quotes from Stick with It to help make this leadership concept more concrete. The most important thing in business (and life) is to decide what is most important.Saying "Yes" to one thing always means saying "No" to…