4 Factors for Sustainable Work Arrangements

Workers with COVID Masks

A business is not simply a collection of people doing individual tasks. The glue to any successful business is the way employees coordinate their work with others, communicate expectations and updates, collaborate on ideas to innovate, and share customer insights. Looking for the simplest way to perform job tasks to gain efficiency and maximize employee…

Leading on Purpose

Cheryl Johnson is Chief Human Resources Officer for Paylocity and has been a client at two different companies, Fossil and ULTA Beauty. During one of our original discussions years ago, we talked about how creating a compelling purpose can ignite a personal passion to go the extra mile. Cheryl was reflecting on one of her first…

Cultivate Compassion

Empathy is our feeling of awareness toward other people's emotions and an attempt to understand how they feel. Compassion is an emotional response to empathy or sympathy and creates a desire to help. So, compassion turns empathy into action. One way to cultivate compassion within your team is to embed a ritual into your regular…

Cultivating Healthy Leadership

Healthy growth starts with the leader, but it’s not about the leader. Leadership matters today more than ever. Leadership matters when your business is improving and when it is declining. Leadership matters in an up economy and in a down economy. Leadership matters when you are in the board room and when you are in…

Engaging Hearts and Minds

Strategy is 90% execution, and 90% of execution is people. So, if you can engage your team’s minds and hearts, you will get a BIG payoff – discretionary effort. Employees willingly giving their precious resources – time and energy – to achieve goals. In short, they will act like owners of the business. That’s the…

Are You in Touch with Your FEBA?

A common misperception among leaders is that once you get to a certain level, you should consider only a 30,000-foot perspective (i.e., the big picture) of your business. Although a high-level perspective is necessary for leadership success, it must be accompanied by an in-depth understanding of your team’s operation (e.g., your drivers of cost, profit,…

Think Small to Ignite Ownership Behavior

In 1951 Toyota launched their Creative Idea Suggestion System and it is still going strong. Toyota receives one million ideas per year from its employees and at one point, Toyota received more than three million ideas from employees in one year.  This level of involvement is not achieved by using a suggestion box. It is achieved by engaging the minds of…

7 Simple Ways to Say ‘Thank You’ to Your Team

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William James, the father of psychology, stated that the most fundamental psychological need is to be appreciated. We all want to feel fully appreciated for our work. The payoff for inspiring leaders is that people do more for those who appreciate them. Although leaders widely recognize the need for appreciation, it tends to be a…

Igniting Passionate Performance

I am honored to serve on the Board of Pacicific Seafood, the largest, vertically integrated seafood company in North America. They are a model company for implementing our Passionate Performance engagement concepts deep into their organization, and they have a great culture and impressive business results to show for it! This engagement model is based…

Engaging Hearts and Minds During a Pandemic

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In today’s hyper-competitive market, a burning question for most companies is: “How can we achieve a significant and sustainable competitive advantage in order to retain our customers?” After all, keeping existing customers is five times less expensive than finding new ones. That’s good business in anyone’s book. Consider this: About 70% of customers’ buying decisions…