Engaging Hearts and Minds

Strategy is 90% execution, and 90% of execution is people. So, if you can engage your team’s minds and hearts, you will get a BIG payoff – discretionary effort. Employees willingly giving their precious resources – time and energy – to achieve goals. In short, they will act like owners of the business. That’s the…

Leading on Purpose

Cheryl Johnson is Chief Human Resources Officer for Paylocity and has been a client at two different companies, Fossil and ULTA Beauty. During one of our original discussions years ago, we talked about how creating a compelling purpose can ignite a personal passion to go the extra mile. Cheryl was reflecting on one of her first…

Are You in Touch with Your FEBA?

A common misperception among leaders is that once you get to a certain level, you should consider only a 30,000-foot perspective (i.e., the big picture) of your business. Although a high-level perspective is necessary for leadership success, it must be accompanied by an in-depth understanding of your team’s operation (e.g., your drivers of cost, profit,…

4 Factors for Sustainable Work Arrangements

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Over the past month, many company leaders have begun to plan for a gradual return to the workplace. We have seen approaches ranging from weekly shifts to phased-in returns to returns by floors in the office building.  Unfortunately, none of these approaches considers all of the important factors in creating sustainable work arrangements. A business is not…

Think Small to Ignite Ownership Behavior

In 1951 Toyota launched their Creative Idea Suggestion System and it is still going strong. Toyota receives one million ideas per year from its employees and at one point, Toyota received more than three million ideas from employees in one year.  This level of involvement is not achieved by using a suggestion box. It is achieved by engaging the minds of…

7 Simple Ways to Say ‘Thank You’ to Your Team

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William James, the father of psychology, stated that the most fundamental psychological need is to be appreciated. We all want to feel fully appreciated for our work. The payoff for inspiring leaders is that people do more for those who appreciate them. Although leaders widely recognize the need for appreciation, it tends to be a…

Igniting Passionate Performance

I am honored to serve on the Board of Pacicific Seafood, the largest, vertically integrated seafood company in North America. They are a model company for implementing our Passionate Performance engagement concepts deep into their organization, and they have a great culture and impressive business results to show for it! This engagement model is based…

Engaging Hearts and Minds During a Pandemic

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In today’s hyper-competitive market, a burning question for most companies is: “How can we achieve a significant and sustainable competitive advantage in order to retain our customers?” After all, keeping existing customers is five times less expensive than finding new ones. That’s good business in anyone’s book. Consider this: About 70% of customers’ buying decisions…

15 Dos and Don’ts for Highly Engaging Leaders

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Since 1999, I have worked, coached, trained, and studied well over 25,000 leaders. In that time, 15 common practices have been revealed for highly engaging leaders. Think of this as a to-do list if you aspire to inspire. Engaging Leaders Do: Install a rigorous selection process to ensure they hire only the best and brightest.…

4 Questions to Build a Purpose-Driven Team

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You've probably heard the adage, "Make every minute count!" But count toward what? How do you know if your minutes count? To know, you have to measure your time and effort against something. That something is your purpose. Without a compelling purpose, you are just putting in time. Your mind might be engaged, but your heart…