Light Up Someone’s World

  https://youtu.be/a3sx7KktGkE William James, the father of psychology, stated that a fundamental human need is to be appreciated. This idea is supported by many studies that show the number one need expressed by employees is to feel fully appreciated for their work. The bottom line: We do more for those who appreciate us. Although leaders…

Liberty and Passion for All

With Independence Day right in front of us, I wanted to share this video from a visit to the Statue of Liberty to illustrate how passion enables us to perform ordinary tasks in extraordinary ways. https://youtu.be/86ad8SmgkiU You can inspire your team to deliver passionate performance by fulfilling six universal needs: 3 Intellectual needs:  Achievement, Autonomy,…

Guacamole and Customer Value

For years, Julie and I had a date night each Wednesday night while our children were young. We would often go to dinner at a local TexMex restaurant. An experience during one of our visits helped me see the direct, positive business impact of passionately performing employees. An energetic waiter came charging up to our table…

Connecting

Here is an excerpt from Leadership Matters. It contains 31 daily insights to inspire extraordinary results. day 7: Connections How often do you hear people speak with envy about companies with “real heart”? Companies like Starbucks, Ben & Jerry’s, Southwest Airlines, Harley-Davidson, Nordstrom, The Container Store, Apple, FedEx, Fossil and Google, to name a few.…

4 Factors for Sustainable Work Arrangements

Workers with COVID Masks

A business is not simply a collection of people doing individual tasks. The glue to any successful business is the way employees coordinate their work with others, communicate expectations and updates, collaborate on ideas to innovate, and share customer insights. Looking for the simplest way to perform job tasks to gain efficiency and maximize employee…

Leading on Purpose

Cheryl Johnson is Chief Human Resources Officer for Paylocity and has been a client at two different companies, Fossil and ULTA Beauty. During one of our original discussions years ago, we talked about how creating a compelling purpose can ignite a personal passion to go the extra mile. Cheryl was reflecting on one of her first…

Cultivate Compassion

Empathy is our feeling of awareness toward other people's emotions and an attempt to understand how they feel. Compassion is an emotional response to empathy or sympathy and creates a desire to help. So, compassion turns empathy into action. One way to cultivate compassion within your team is to embed a ritual into your regular…

Cultivating Healthy Leadership

Healthy growth starts with the leader, but it’s not about the leader. Leadership matters today more than ever. Leadership matters when your business is improving and when it is declining. Leadership matters in an up economy and in a down economy. Leadership matters when you are in the board room and when you are in…

Engaging Hearts and Minds

Strategy is 90% execution, and 90% of execution is people. So, if you can engage your team’s minds and hearts, you will get a BIG payoff – discretionary effort. Employees willingly giving their precious resources – time and energy – to achieve goals. In short, they will act like owners of the business. That’s the…

Are You in Touch with Your FEBA?

A common misperception among leaders is that once you get to a certain level, you should consider only a 30,000-foot perspective (i.e., the big picture) of your business. Although a high-level perspective is necessary for leadership success, it must be accompanied by an in-depth understanding of your team’s operation (e.g., your drivers of cost, profit,…