Liberty and Passion for All

With Independence Day right in front of us, I wanted to share this video from a visit to the Statue of Liberty to illustrate how passion enables us to perform ordinary tasks in extraordinary ways. https://youtu.be/86ad8SmgkiU You can inspire your team to deliver passionate performance by fulfilling six universal needs: 3 Intellectual needs:  Achievement, Autonomy,…

Guacamole and Customer Value

For years, Julie and I had a date night each Wednesday night while our children were young. We would often go to dinner at a local TexMex restaurant. An experience during one of our visits helped me see the direct, positive business impact of passionately performing employees. An energetic waiter came charging up to our table…

Connecting

Here is an excerpt from Leadership Matters. It contains 31 daily insights to inspire extraordinary results. day 7: Connections How often do you hear people speak with envy about companies with “real heart”? Companies like Starbucks, Ben & Jerry’s, Southwest Airlines, Harley-Davidson, Nordstrom, The Container Store, Apple, FedEx, Fossil and Google, to name a few.…

4 Factors for Sustainable Work Arrangements

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A business is not simply a collection of people doing individual tasks. The glue to any successful business is the way employees coordinate their work with others, communicate expectations and updates, collaborate on ideas to innovate, and share customer insights. Looking for the simplest way to perform job tasks to gain efficiency and maximize employee…

A Moment to Invest

In 7 Moments… that Define Excellent Leaders some of my favorite stories appear under a moment to invest.  Here is one of them… In the late 1890s, two young men were working their way through Stanford University when, during the semester, their funds got desperately low, and they came up with the idea of engaging Ignacy Paderewski,…

Are You in Touch with Your FEBA?

A common misperception among leaders is that once you get to a certain level, you should consider only a 30,000-foot perspective (i.e., the big picture) of your business. Although a high-level perspective is necessary for leadership success, it must be accompanied by an in-depth understanding of your team’s operation (e.g., your drivers of cost, profit,…

Think Small to Ignite Ownership Behavior

In 1951 Toyota launched their Creative Idea Suggestion System and it is still going strong. Toyota receives one million ideas per year from its employees and at one point, Toyota received more than three million ideas from employees in one year.  This level of involvement is not achieved by using a suggestion box. It is achieved by engaging the minds of…

7 Simple Ways to Say ‘Thank You’ to Your Team

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William James, the father of psychology, stated that the most fundamental psychological need is to be appreciated. We all want to feel fully appreciated for our work. The payoff for inspiring leaders is that people do more for those who appreciate them. Although leaders widely recognize the need for appreciation, it tends to be a…

Igniting Passionate Performance

I am honored to serve on the Board of Pacicific Seafood, the largest, vertically integrated seafood company in North America. They are a model company for implementing our Passionate Performance engagement concepts deep into their organization, and they have a great culture and impressive business results to show for it! This engagement model is based…

Engaging Hearts and Minds During a Pandemic

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In today’s hyper-competitive market, a burning question for most companies is: “How can we achieve a significant and sustainable competitive advantage in order to retain our customers?” After all, keeping existing customers is five times less expensive than finding new ones. That’s good business in anyone’s book. Consider this: About 70% of customers’ buying decisions…