William James, the father of psychology, stated that the most fundamental psychological need is to be appreciated. We all want to feel fully appreciated for our work. The payoff for inspiring leaders is that people do more for those who appreciate them. Although leaders widely recognize the need for appreciation, it tends to be a…
I am honored to serve on the Board of Pacicific Seafood, the largest, vertically integrated seafood company in North America. They are a model company for implementing our Passionate Performance engagement concepts deep into their organization, and they have a great culture and impressive business results to show for it! This engagement model is based…
In today’s hyper-competitive market, a burning question for most companies is: “How can we achieve a significant and sustainable competitive advantage in order to retain our customers?” After all, keeping existing customers is five times less expensive than finding new ones. That’s good business in anyone’s book. Consider this: About 70% of customers’ buying decisions…
Since 1999, I have worked, coached, trained, and studied well over 25,000 leaders. In that time, 15 common practices have been revealed for highly engaging leaders. Think of this as a to-do list if you aspire to inspire. Engaging Leaders Do: Install a rigorous selection process to ensure they hire only the best and brightest.…
You've probably heard the adage, "Make every minute count!" But count toward what? How do you know if your minutes count? To know, you have to measure your time and effort against something. That something is your purpose. Without a compelling purpose, you are just putting in time. Your mind might be engaged, but your heart…
The more you praise and appreciate others, the more you will find to praise and appreciate. We challenge you to genuinely express your appreciation for someone three times this weekend. We'd love to hear what you find! --------------------------- Learn more practical tips to get the BEST from yourself and others in Orchestrating Attitude.
The fastest way to change the answers you receive is to change the questions you ask. -------------------- In The 5 Coaching Habits of Excellent Leaders, coaching habit #2 is "ASK Questions to Engage". “Lee and Julie deliver powerful lessons. As inspirational as it is practical. A vital tool for leaders at any career stage. An…
In today’s hyper-competitive market, traditional competitive factors like product design, technology and distribution channels are harder to sustain. Eighty percent of the U.S. gross domestic product comes from services and information which are created and delivered by people. So, your people – and the performance they deliver – are the defining competitive advantage for your organization.…
Plenty of books are filled with lists of questions, but asking questions without a clear objective is like playing the question lotto. Very occasionally you might get lucky and win, but most of the time you will come up empty-handed. That’s a loss for you and for your team member. There is rarely a…
People don’t care how much you know until they know how much you care. This applies to employees, children, students, a volunteer committee – whoever sees you as a leader. Caring meets one of six fundamental human needs, that when fulfilled, ignites Passionate Performance in your team. But like most things we hold true and important for…
