Labor Day, Labor Daily

As I anticipated cooking on my outdoor grill for a traditional Labor Day barbeque, I also pondered why Labor Day was, well, Labor Day. I love living during a time when any answer is just a Google and a click away. Labor Day has been celebrated on the first Monday in September in the United…

Gandhi on Customer Service

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Customer service initiatives tend to resurface with new packaging every so often as leaders re-learn the importance of the customer to their businesses. Although the environment changes, the fundamentals of leading a great organization have been stable for decades, and some would argue even centuries. For example, here is a poignant quote for today’s leader…

10 Graceful Lessons

Here are 10 lessons Julie learned from her mom, Grace Davis. Julie shared these lessons at her mom's memorial service on Nov. 15, 1994, and we wanted to share them with you now: Always know how very special you are - God only made one of you. Believe in yourself.Make connections, touch lives. Everyone is important.Behave…

Vision is Greater Than Sight

About 350 years ago, a shipload of travelers landed on the northeast coast of America. The first year, they established a town site. In the next year, they elected a town government. The third year, the town government planned to build a road five miles westward into the wilderness. In the fourth year, the people…

You Must Let Go to Grow

Trees grow up through their branches, down through their roots and grow wider with each passing year. As growth occurs, trees eventually shed their protective bark to make way for growth. Humans are the same way. Just as trees need bark as a protective shield while growth occurs, you need boundaries to defend your vulnerabilities…

The Tone of Reliability

In an age when much more is being written than spoken, appreciation for the tone of the written word is being lost. For example, a typical cryptic text or email relies on emojis to communicate a serious, sarcastic, or playful tone. Even the craftiest emoji user loses subtle intended meaning. When you are speaking, the…

Unleash Your Potential

A few summers ago my family vacationed in beautiful St. Lucia.  One of our adventures included climbing Gros Piton (meaning "Large Peak").  It was billed as a casual 2-hour hike to the peak at 2,619 feet.  As the photo above shows, we quickly found out that it was more like climbing steep boulders.  Think of it as a…

100% Commitment

As we have all learned through some of life's harder lessons – whether from helping a friend through a tough time, coaching a little league team, or working on a critical project – giving our best always gets the best results. The moment we totally commit ourselves and begin giving 100 percent, a certain momentum…