Hang On Until Daylight

Although we look forward to the holidays, it can be a time of overwhelming stress at work and at home.  This address given by Wallace A. Kennedy, Professor of Psychology at our alma mater, Florida State University, is powerful and practical.  He was talking to the students of Maclay School in Tallahassee. One of their…

Light Up Someone’s World

  https://youtu.be/a3sx7KktGkE William James, the father of psychology, stated that a fundamental human need is to be appreciated. This idea is supported by many studies that show the number one need expressed by employees is to feel fully appreciated for their work. The bottom line: We do more for those who appreciate us. Although leaders…

Leader as Light

All living organisms move toward things that are life-sustaining and away from those that are life depleting. We see this in action when the plant on our windowsill moves toward the sunlight. Light activates chemical reactions in plants and people that generate life-giving energy. This movement toward light is called the heliotropic effect. It’s a…

Healthy Leadership

We want a healthy diet, finances, emotions, and habits too,But what about healthy leadership for me and you? Whether you lead a hundred people or just three,The healthy leader’s mantra is “Team over me.” The journey toward healthy leadership starts with you,To humility and service, we must stay true. Begin with principles like love, positivity,…

Gandhi on Customer Service

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Customer service initiatives tend to resurface with new packaging every so often as leaders re-learn the importance of the customer to their businesses. Although the environment changes, the fundamentals of leading a great organization have been stable for decades, and some would argue even centuries. For example, here is a poignant quote for today’s leader…