Hang On Until Daylight

Although we look forward to the holidays, it can be a time of overwhelming stress at work and at home.  This address given by Wallace A. Kennedy, Professor of Psychology at our alma mater, Florida State University, is powerful and practical.  He was talking to the students of Maclay School in Tallahassee. One of their…

Gandhi on Customer Service

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Customer service initiatives tend to resurface with new packaging every so often as leaders re-learn the importance of the customer to their businesses. Although the environment changes, the fundamentals of leading a great organization have been stable for decades, and some would argue even centuries. For example, here is a poignant quote for today’s leader…

Unleash Your Potential

A few summers ago my family vacationed in beautiful St. Lucia.  One of our adventures included climbing Gros Piton (meaning "Large Peak").  It was billed as a casual 2-hour hike to the peak at 2,619 feet.  As the photo above shows, we quickly found out that it was more like climbing steep boulders.  Think of it as a…

100% Commitment

As we have all learned through some of life's harder lessons – whether from helping a friend through a tough time, coaching a little league team, or working on a critical project – giving our best always gets the best results. The moment we totally commit ourselves and begin giving 100 percent, a certain momentum…

Speechless Leadership

There is one statement that validates your integrity when stated by another, and we have all heard it before: "He really walks the talk." Sure, it's a statement of personal alignment — that your actions match your words. Unfortunately, in today's world of loose-lipped leaders in all arenas, talk has become quite cheap. So, we…