Creating Real Connections with Remote Teams

Zoom meeting screen shot

The sustained nature of this remote working environment has moved past virtual happy hours and daily check-in calls to build a positive culture. Continuing to lead remote teams is now forcing leaders to elevate their culture-building creativity and skills. Before to the current pandemic, an intact team had prior connections and a shared history once…

Keep Culture Simple

whiteboard-wall_1

Every organization has a culture by default. Few organizations have a culture by design. Even when an organization has intentionally integrated its culture as part of its strategy, business growth naturally forces culture disintegration.  The more a growing organization wants to keep its culture the same, the more it must change what it does. Culture can be…

Leading CEOs on Culture

Leading CEO's have acknowledged the importance of organizational culture for years. The current environment has simply underscored its importance.  Here are a few perspectives on culture from leading CEOs: "If you are lucky enough to be someone’s employer, then you have a moral obligation to make sure people do look forward to coming to work…

Engaging Hearts and Minds During a Pandemic

PPFalseCover

In today’s hyper-competitive market, a burning question for most companies is: “How can we achieve a significant and sustainable competitive advantage in order to retain our customers?” After all, keeping existing customers is five times less expensive than finding new ones. That’s good business in anyone’s book. Consider this: About 70% of customers’ buying decisions…

Connecting Work and Personal Values

Safety Poster

With the current war for talent in full blaze, your organizational culture has become a critical retention tool.  We have worked on hundreds of organizational culture projects for 20+ years and observed the strongest cultures directly connect work and personal values.  This enables employees to align with both sets of values without having to be…

3 Questions to Test Your Trust

hands

In 2008, Bernard Madoff scammed over 5,000 investors out of 65 billion dollars. Like any crime that you read or hear about, it's concerning to each of us. Shortly after I learned of the scandal, my reaction deepened when I spoke with an old friend whose aging parents had invested their entire retirement savings with Madoff. I felt…

How to Build a Strong Foundation for Your Team

skydiving-group

When my wife and I built our home, I discovered that leadership corresponds to the phases of homebuilding. Constructing a house occurs in three major phases: foundation, framing, and finish-out. Building a team, like building a house, requires starting from the ground up. Our values, like a foundation, affect our team the same way all…

Gandhi on Customer Service

234

Customer service initiatives tend to resurface with new packaging every so often as leaders re-learn the importance of the customer to their businesses. Although the environment changes, the fundamentals of leading a great organization have been stable for decades, and some would argue even centuries. For example, here is a poignant quote for today’s leader…

8 Strategies to Ignite Your Passion

match-strike

Passion is not just the way to happiness – it's also the fuel that ignites success. Having passion for a particular goal, whether personal or professional, provides the energy and motivation to take the actions necessary to achieve that goal. It's the intangible component that explains why some people and teams are better able to…