Ambiguity is the Achilles Heel of accountability. To boost accountability, you must be specific – even more specific than you think you need to be. When specificity goes up things like miscommunication, rework and frustration all go down. Accountability is also a two-way street. We can’t expect our team to be accountable to us unless…
In today’s hyper-competitive market, traditional competitive factors like product design, technology and distribution channels are harder to sustain. Eighty percent of the U.S. gross domestic product comes from services and information which are created and delivered by people. So, your people – and the performance they deliver – are the defining competitive advantage for your organization.…
Most people go to great lengths to avoid silence during conversations. They fill silence with anything, regardless of how meaningful (or meaningless). It is as if silence has its own gravitational force that pulls words from our mouths to prevent a single moment of silence. Of course, we have all experienced those three seconds of…
Video of zMdRK0ZF1UU Your leadership all starts with your integrity. In fact, it starts and ends with your integrity. If you do not have integrity, no one will follow you. And if no one follows you, you are not leading. I'm reminded of this every day when I read this poem on my son's closet…
