7 Ways to Stand Out

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Video of 1sv_PZDoxfE Today we have more of most things ... except some really important things. Try these 7 simple ways to stand out in today’s complicated world: Say please and thank you. Mom’s magic words mean more today than ever. Do what you say you will do. Honor your word ... always and in…

The Single Key Ingredient of a Great Coach

(This post is excerpted from The 5 Coaching Habits of Excellent Leaders.) A business that delivers reliable results is the sum of reliable teams, and reliable teams are the sum of reliable individuals. So, building reliable business results really starts with a leader coaching each team member to deliver reliable individual results. Personal reliability is…

Coaching for Reliable Results

Reliability Seal

Reliability something every leader wants more of from his or her team. Your challenge is to coach for reliable individual performance as the building block of a reliable and profitable business. Jeanne Bliss, an expert on customer-driven growth, discusses the power of social media to amplify your experience with any given business, good or bad:…

Are Your Conversations Memorable?

Julie and Dad

It has been five months since my father passed away.  He was 84 years old and had Alzheimer’s.  I talked to him every day on the phone as we lived 1,000 miles apart. I awoke last night with a feeling of emptiness and realized, “I miss talking to my dad!”. My conversations with Dad were…

Sticking with It brings Good Fortune

Just last week, a client who runs a rapidly growing enterprise sent me this photo.  I had recently re-engaged with them since my initial work with them a few years ago.  He wrote, “I got this fortune cookie while you were working with us in 2013.” He shared his fortune with me because that is…

The Speed of Success

Speed. It’s a simple, yet sometimes mind-boggling concept. Consider this the next time you hit “send”.  An email travels 3,000 miles from Los Angeles to Maine in just 2.4 seconds miles while switching servers 53 times! Been to the grocery store lately? A laser bar scanner at your local grocery store scans the product barcode…

You Must Let Go to Grow

The moment to change is one of the trickiest defining moments discussed in 7 Moments… that Define Excellent Leaders. Trees grow up through their branches, down through their roots and grow wider with each passing year. As growth occurs, trees eventually shed their protective bark to make way for growth. Humans are the same way. Just…

Take Your Stand

Taking a stand, for anything, requires courage. Courageous leadership is knowing what's right and then acting on it. Excellent leaders don’t settle for what conditions force upon them. Excellent leaders don't just buy into what everybody else is saying, and they don't follow the beaten path. Excellent leaders are constantly creating their own conditions for success…

Who Cares?

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People don’t care how much you know until they know how much you care. This applies to employees, children, students, a volunteer committee – whoever sees you as a leader. Caring meets one of six fundamental human needs, that when fulfilled, ignites Passionate Performance in your team. But like most things we hold true and important for…

10 Quotes to Ignite Your Passion

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Happiness comes from following your passion. Excellence comes from work that you are passionate about. Knowing what to do is certainly important, but knowing why you do it fuels your motivation...your passion. A strong passion enables you to find a way to achieve your goals... any goal. Passion turns your stumbling blocks into stepping stones.…