I am your constant companion. I am your greatest helper or heaviest burden. I will push you onward or drag you down to failure. I am completely at your command. Half the things you do you might just as well turn over to me, and I will be able to do them quickly, correctly. I…
“How do I boost accountability on my team?” This is the most pervasive question being asked by leaders in both startups and in Fortune 500 companies alike. The term accountability is tossed around so frequently without any supporting actions that it is losing its meaning. I often hear my client executives say, “Let’s keep him accountable…
Leadership Matters contains 31 daily insights to inspire extraordinary results. day 15: Influence A traditional definition of leadership often includes “getting people to follow your vision.” However, in today’s mega-matrixed world, leaders often do not have direct authority over those they need to help realize their vision. The truly inspiring leader often leads through influence…
Since the Olympics are such a compelling athletic spectacle, we are conditioned to watch the athletes perform versus listen to what they say. So, now that the performances are all done, here are some words of wisdom from past Olympians that can help you make a lasting difference in your life and business. Practice creates…
Do you want to see the wonders of the sea? Do not miss the incredible (and real!) octopus disappearing act starting at 4 mins., 15 secs. into this TED Talk. Of course, the images throughout this talk are incredible. Video of YVvn8dpSAt0 This is like an underwater Yellow Car phenomenon. Something of wonder can disappear…
I love watching the Olympics. I was thrilled when they started alternating the summer and winter Olympics so I would only have to wait every two years instead of four years. The Olympics embody all that is good and inspiring about the human spirit. Olympic athletes and their back stories of trials and triumph stimulate…
It is the place where I went to basketball camp as a child and learned about teamwork. It is the place where I attended Boys’ State (mock congress), lost 5 elections before winning and learned about perseverance. It is the place where I received my first training as a resident assistant and learned about leadership.…
TRUE LEADERSHIP is not measured by how many people serve you; rather, by how many people you serve. The award-winning Passionate Performance servant leadership model has been translated into 9 languages and used worldwide since 2004. Since it is based on human needs, its application transcends, industries, cultures and generations. This NEW, updated bestseller is part of McGraw-Hill's Business…
To be clear up front, the title of this post is not referring to a customer service policy. Rather, it is referring to a human service policy. Let's jump right in and try to put things into perspective. The next time you have to deal with a frustrated customer, grumpy boss, disrespectful colleague or a…
Ambiguity is the Achilles Heel of accountability. To boost accountability, you must be specific – even more specific than you think you need to be. When specificity goes up things like miscommunication, rework and frustration all go down. Accountability is also a two-way street. We can’t expect our team to be accountable to us unless…
