How to Avoid the Silence Spiral

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When employees don’t get the necessary information to perform their jobs, including asnwers to the fundamental four questsions, they tend to “fill in the blanks” with their own assumptions, and their assumptions are often worst-case scenarios. This is not necessarily a reflection of the leader. It’s our natural human insecurity. We often assume the worst in…

4 Questions Every Employee Asks

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At its most basic level, the job of a leader is to equip team members with knowledge and tools to be successful. A leader is only successful if his/her team is successful. That includes educating team members on organizational systems like budgeting, goal setting, authority levels for spending and training. The leader must also educate…

By The Numbers

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My son and I used to enjoy the television drama "Numb3rs" on Friday nights. It’s a thinking show where a genius FBI agent applies complex mathematical methods to solve crimes. So I thought, "Why not share some interesting numbers with you?" Not to worry, no math degree or calculators required. 1 - Action is all it takes…

2 Ways to Master the Art of Adherence

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We are pleased to announce that the U.S. Patent office has approved the registration of the Adherence Equation as a registered service mark. We have been applying and validating this simple, yet powerful equation with clients for 14 years.  World-class leaders and organizations have used this time-tested formula for executing their plans. A good plan…

No Worries

"Lauren!" Hank scolded, "you really must stop worrying so much. You’ve made it a full-time job! You worried about James failing high school. You worried that the girls would marry deadbeat husbands who wouldn’t provide for them. You worried about our flights getting cancelled before our vacation. Last month, when you had that cold, you…

9 Ways to Persevere Like a Champion

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What is it that sends us searching for success? We grasp at the latest fads and the newest techniques hoping to capture the magic we see highly successful people.  We emulate strong role models, we study, we strive – all to find the secret of success. This secret is not necessarily a matter of talent, intelligence, creativity…

Seek and You Shall Find

Julie and I have a special family ritual with our children. On their twelfth birthday they can select any city in the continental United States to visit for a special celebration alone (i.e., sans siblings) with mom and dad.  I recall our trip with our middle child to New York City on her 12th birthday. Having been there…

The 5 Coahcing Habits of Excellent Leaders

The left side of this simple coaching model shows five coaching habits that drive reliable performance. This is the side of choice. Each day, leaders choose whether to take these actions. Their choices influence the right side of the model – the results. If you choose your habits, then you must take responsibility for your…

Coaching for Reliable Results

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(This post is excerpted from The 5 Coaching Habits of Excellent Leaders.) Consider this scenario: It’s early February. Jack Samuels, a sales director for a large logistics company, just landed back in Chicago and is now driving to his suburban home from the airport. He pulled off a successful pitch to a new customer in…