Do you want to see the wonders of the sea? Do not miss the incredible (and real!) octopus disappearing act starting at 4 mins., 15 secs. into this TED Talk. Of course, the images throughout this talk are incredible. Video of YVvn8dpSAt0 This is like an underwater Yellow Car phenomenon. Something of wonder can disappear…
I love watching the Olympics. I was thrilled when they started alternating the summer and winter Olympics so I would only have to wait every two years instead of four years. The Olympics embody all that is good and inspiring about the human spirit. Olympic athletes and their back stories of trials and triumph stimulate…
It is the place where I went to basketball camp as a child and learned about teamwork. It is the place where I attended Boys’ State (mock congress), lost 5 elections before winning and learned about perseverance. It is the place where I received my first training as a resident assistant and learned about leadership.…
TRUE LEADERSHIP is not measured by how many people serve you; rather, by how many people you serve. The award-winning Passionate Performance servant leadership model has been translated into 9 languages and used worldwide since 2004. Since it is based on human needs, its application transcends, industries, cultures and generations. This NEW, updated bestseller is part of McGraw-Hill's Business…
To be clear up front, the title of this post is not referring to a customer service policy. Rather, it is referring to a human service policy. Let's jump right in and try to put things into perspective. The next time you have to deal with a frustrated customer, grumpy boss, disrespectful colleague or a…
Ambiguity is the Achilles Heel of accountability. To boost accountability, you must be specific – even more specific than you think you need to be. When specificity goes up things like miscommunication, rework and frustration all go down. Accountability is also a two-way street. We can’t expect our team to be accountable to us unless…
Here is an excerpt from Leadership Matters. It contains 31 daily insights to inspire extraordinary results. day 8: Courage Taking a stand, for anything, requires courage. Courage is knowing what’s right and then acting on it. During the Nazi occupation of his country in WWII, King Christian X of Denmark noticed a Nazi flag flying over…
I was speaking with a very successful friend of mine a few years ago. Our daughters were in the same Adventure Princess tribe (yours truly was the Chief). My friend, Brad, is a sought-after physician and trainer within his specialty, an incredibly successful entrepreneur, an excellent leader and a stand-up family man. You could say…
At work, the daily whirlwind demands of the job and your team can easily push you back into poor habits, such as being reactive (vs. proactive) and force you to abandon what you know to be positive leadership habits. So, reflect on specific triggers that may prevent you from sticking to practices like the 5 coaching habits…
The Leaning Tower of Pisa was constructed in three stages over 177 years. Work on the ground floor of the white marble bell tower began in 1173. The tower began to sink after construction had progressed to the second floor five years later. This was due to a mere three-meter foundation, set in weak, unstable…
