Followership

A few years back, I had the privilege of interviewing the late Colleen Barrett, President Emeritus at Southwest Airlines and chief nurturer of their famed culture. She was a treasured friend. You can watch that interview here. Colleen was as good a follower as she was a leader. During our interview, she addressed the concept…

Figure It Out

We have been blessed with the opportunity to serve hundreds of CEOs since we started our leadership advisory business. Our clients lead Fortune 1000 enterprises, mid-market companies, and smaller, growth businesses. We continue to grow with them and learn from them. So, in this series, we will share the best leadership advice that one of…

Accountability

We have been blessed with the opportunity to serve hundreds of CEOs since we started our leadership advisory business. Our clients lead Fortune 1000 enterprises, mid-market companies, and smaller, growth businesses. We continue to grow with them and learn from them. So, in this new series, we will share the best leadership advice that one…

How Spotify Keeps Score

Inspiring coaches get creative with scoreboards while keeping them relevant to the employees they are managing. For example, Stephen Mansfield, CEO of Methodist Health System in Dallas, has a handy technique to keep his team focused and accountable. His scorecard is literally just that—an index card. Mansfield says, “I have a little handwritten index card…

Bringing Your Scoreboard to Life

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Your scoreboard doesn’t have to be a lackluster summary of your monthly business report showing key measures. It’s a chance to be creative and visual with your team. Use your scoreboard to tell a clear and compelling story in as few words and numbers as possible. Consider some of these scoreboard formats: Visual thermometer with…

Keep Score to Boost Accountability

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Have you ever noticed the intensity difference when you play a game for fun compared to “playing for keeps”? Our family and friends frequently play Ping-Pong in our game room. It’s a fun and easy game for all ages. When the players are just warming up, you notice their relaxed stance, the slow rhythmic sound…

The Specifics of Accountablity

Video of ullRbAv2hUY Creating accountability is one of the most common challenges for leaders of organizations, teams, communities and families. Whether you lead many or you lead only yourself, accountability for results separates the best from the rest. I hear the word accountability spoken dozens of times during planning sessions with my clients. It is something…