Customer service initiatives tend to resurface with new packaging every so often as leaders re-learn the importance of the customer to their businesses. Although the environment changes, the fundamentals of leading a great organization have been stable for decades, and some would argue even centuries. For example, here is a poignant quote for today’s leader…
A few summers ago my family vacationed in beautiful St. Lucia. One of our adventures included climbing Gros Piton (meaning "Large Peak"). It was billed as a casual 2-hour hike to the peak at 2,619 feet. As the photo above shows, we quickly found out that it was more like climbing steep boulders. Think of it as a…
It’s great to always learn and look for ways to improve ourselves. It's just as important to enjoy the moment, to have a laugh, and be a human being (vs. a human doing). So we thought mid-summer was a good time to keep it light. Baseball is not only the great American pastime, but it…
As we have all learned through some of life's harder lessons – whether from helping a friend through a tough time, coaching a little league team, or working on a critical project – giving our best always gets the best results. The moment we totally commit ourselves and begin giving 100 percent, a certain momentum…
There is one statement that validates your integrity when stated by another, and we have all heard it before: "He really walks the talk." Sure, it's a statement of personal alignment — that your actions match your words. Unfortunately, in today's world of loose-lipped leaders in all arenas, talk has become quite cheap. So, we…
Contact with green space is known to have beneficial effects on mental health. In fact, this study suggests that it may also play a positive role in preventing cognitive decline in the elderly. In particular, this research shows that the loss in cognitive functions expected as part of the aging process is slightly slower in…
Students are graduating from high school, and many of them are about to set out on the adventure of a lifetime – college. Although it was many years ago, I can remember my first year of college as if it were yesterday. I remember being so excited to depart my comfortable state of Ohio to…
A typical day in business (and in life) contains a curveball or two that throws you off your plan. A customer complaint gets elevated to you, an employee matter erupts, negative press on social media requires an all-hands-on-deck meeting, an urgent project from the CEO lands on your desk, an unexpected expense requires your time to…
https://youtu.be/uGhg6o-AmlA The Speed of Success video reveals Simplify as the first of the seven S.U.C.C.E.S.S. Accelerators. In 1800, an average American had 300 products to choose from. Today, there are more than 1 million complex products on the shelves. When Julie asks me to pick up some bread on the way home, my eyes…
Measuring your life can be very subjective based on your own beliefs and values. So, we offer two similar but different ways to measure your life. The first is this quote from Clayton Christensen: “When I have my interview with God, our conversation will focus on the individuals whose self-esteem I was able to strengthen, whose…
