Have a need? Help someone else succeed. Shift your focus to what you have instead of what you're lacking, then share it. Life has a predictable way of boomeranging the good we put into the world right back to us. -------------------- In Orchestrating Attitude, we discuss practical actions you can take to control your…
To be clear up front, the title of this post is not referring to a customer service policy. Rather, it is referring to a human service policy. Let's jump right in and try to put things into perspective. The next time you have to deal with a frustrated customer, grumpy boss, disrespectful colleague or a…
I love facial tattoos! In fact, I wish everyone had a great big one. No, I am not talking about going to the local parlor and getting your face all inked up. However, the tattoo I am referring to makes just as big of an impression on those around you. Video of 26dbYifs0mA Facial tattoos…
"Lauren!" Hank scolded, "you really must stop worrying so much. You’ve made it a full-time job! You worried about James failing high school. You worried that the girls would marry deadbeat husbands who wouldn’t provide for them. You worried about our flights getting cancelled before our vacation. Last month, when you had that cold, you…
Julie and I have a special family ritual with our children. On their twelfth birthday they can select any city in the continental United States to visit for a special celebration alone (i.e., sans siblings) with mom and dad. I recall our trip with our middle child to New York City on her 12th birthday. Having been there…
Getting the BEST from ourselves and others requires the right attitude. Here is a short video from our latest release that addresses practical ways you can orchestrate your attitude. Video of x31-F_dE-Es View sample pages of this beautifully designed gift book and purchase copies HERE
The moment to change is one of the trickiest defining moments discussed in 7 Moments… that Define Excellent Leaders. Trees grow up through their branches, down through their roots and grow wider with each passing year. As growth occurs, trees eventually shed their protective bark to make way for growth. Humans are the same way. Just…
Life happens to all of us. Sometimes it is filled with joyful, amazing experiences. Sometimes it can be trying with health, financial, work or relationship challenges. Our future can be brighter if we intentionally look for the lessons and learnings from our trials and reframe our memories. You can work on creating inspiring memories out…
The right attitude is the root to success. It enables us to stand strong and prevail. Your attitude reflects your past, describes your present, and predicts your future. The great news is that even in the worst situations – like being a victim of a natural disaster, a prisoner of war, a target of abuse…
Sometimes a new perspective can hit you on the head a la "I could've had a V-8!" (a reference for those who are 40+). For me, it happened a few years ago when I had the good fortune of working with an intern from my children's school. Her name is Jordan Denniston, and she was a high…
