(This post is excerpted from The 5 Coaching Habits of Excellent Leaders.)
A business that delivers reliable results is the sum of reliable teams, and reliable teams are the sum of reliable individuals. So, building reliable business results really starts with a leader coaching each team member to deliver reliable individual results.
Personal reliability is a cornerstone of leadership. Ken May began working at FedEx while he was in college. He started at the bottom sorting packages. He gradually worked his way up, becoming the Senior Vice President of North American Operations. He then became CEO of FedEx Kinko’s and is currently CEO of Topgolf. When asked about his career climb, May is quick to say, “I just work hard at whatever I do. I don’t complain. I don’t blame. I just work hard. I’m grateful for my job, my organization and my customers. I try to never promise what I can’t deliver.”
May knows that he can’t expect anything from his employees that he isn’t willing to model. His employees know they have a boss, a friend and an example in May. He, in turn, has a loyal workforce. As May has been heard to say, “Personal reliability at the top is the beginning of a successful organization, a dedicated workforce and loyal customers.”
Leadership is an inside job. It starts inside with your personal leadership traits, such as integrity, trust, competence, authenticity – all of which are aspects of personal reliability. In fact, our company logo is a group of three stacked L’s representing the three levels of leadership: personal, team and organizational.
You cannot expect your team to be reliable (or any other trait for that matter) if you are not being reliable. Since reliability, like leadership, is built from the inside out, the most important question a leader should ask is, “How reliable am I?”
Reliability is like rain – everyone knows they need it, but no one wants to get wet. It’s easy to talk about how “they” need to be more reliable, but it can be uncomfortable when we look in the mirror. When was the last time you heard someone say, “I really need to be more reliable”?
We want to collect reliable people in our lives and on our teams. We do not want to deal with those who are unreliable. Think about it. Reliable people get and keep friends more easily, forge deeper relationships, receive the best opportunities, are granted more autonomy at work, have more self-confidence, live with integrity and carry a clear conscience.
So, it’s time for you to take a look at yourself. How reliable are you?
After all, you must understand and exhibit reliability before you can expect it from others on your team.