Customer service initiatives tend to resurface with new packaging every so often as leaders re-learn the importance of the customer to their businesses. Although the environment changes, the fundamentals of leading a great organization have been stable for decades, and some would argue even centuries.
For example, here is a poignant quote for today’s leader from a great leader from the past. So, as you can see, the times have indeed changed, but the truth about customer service has indeed remained constant…
A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work. He is the purpose of it.
He is not an outsider of our business. He is part of it.
We are not doing him a favor by serving him.
He is doing us a favor by giving us an opportunity to do so.
-Mahatma Gandhi (1869 – 1948)
Over the past decade Passionate Performance resources
have helped hundreds of organizations put the customer first.
Contact us to ignite Passionate service today.
Copyright © 2014 by Lee J. Colan and The L Group, Inc.